Contact Customer Care

Contact

enquiries@meandem.com

03456 800 975 (UK)

+44 (0)3456 800 975 (Intl)

Customer Care Opening Hours

Monday-Friday: 08.30 - 18.30

Saturday: 09.00 - 17.00

Sunday: Closed

Harper Try Before you Buy Appointment queries

Click here for Harper Concierge contact information

Delivery

United Kingdom

Standard

3-6 working days* with Royal Mail

£4.95

Next Day

Order By 4pm for delivery the next working day Mon-Fri*

£9.95

Harper

Try at home before you buy from next day

£14.95

* Excludes Bank Holidays

Try before you buy with harper

In London? Why not Try Before You Buy. Harper brings our store to your door.
  1. 1.
    Select the items you’d like to try on
  2. 2.
    We deliver to your door, you try on at home.
  3. 3.
    Pay for what you keep, leave the returns to us
Find Out More

INTERNATIONAL

We deliver to over 50 countries. We are temporarily unable to ship to Ukraine, Russia, Belarus and Moldova.

Find Out More

Returns

Free RETURNS

We hope you love your ME+EM purchase. However, if something’s not quite right you can return it for FREE within 28 days of receiving your order.

PLEASE NOTE: Sale items cannot be returned to store, they must be sent back via our online returns process.

Find Out More

Behind The Scenes of Luxury

The Italian Job

5Sept
2025

Words by: Isla Philo. Design by: Melanie Makariou

To create an investment piece, you have to invest in the craft. We've all read the 'Made in Italy' stamp on fine leather goods and understood it to be a sign of quality, but have you ever wondered just how much work goes into creating our signature boot?

We're taking you from London to Florence, a city renowned for its rich leatherworking history, for a behind-the-scenes look at Marco Leather, the company that crafts all our Stretch Boots by hand.

A family-run operation since the 1940s, Marco Leather's factory is in Malmantile, a small hamlet situated in the heart of Tuscany. It's only a stone's throw from Florence, but the rolling hills and olive groves surrounding the factory are a far cry from the hustle and bustle of the city.

It all starts with the pattern. After our in-house team sources the leather from Leather Working Group-approved companies, the shape of each section of the boot is carefully stencilled on the leather, then it's cut by hand or machine.

Once the pieces are cut, they're stitched together to form the upper, including any zip fastenings. This now-constructed single piece is then attached to a last, the foot-shaped mould that gives the boot its silhouette. The solid last mimics the shape of the foot, ensuring the leather is stretched and shaped in the correct way throughout the rest of the crafting process, including supporting the arch of the heel and the movements associated with everyday wear.

With the last mould still in the shoe to maintain its shape, the excess upper is pressed and stitched neatly around the bottom of the boot before the sole is hand-glued and the heel affixed.

The final product is thoroughly inspected and any hand-finishing touches are performed, et voila, or should we say, ecco fatto, you have a pair of Italian-crafted Stretch Boots. 

Read more

How can we assist you?

Contact us

enquiries@meandem.com : for all general enquiries, orders, or returns, contact our Customer Care team

onlinestyling@meandem.com: for personalized styling, product and sizing advice, contact our Online Styling team

03456 800 975 (UK)

+44 (0)3456 800 975 (Intl)

Customer Care Opening Hours

Monday-Friday: 08.30 - 18.30

Saturday: 09.00 - 17.00

Sunday: Closed

International Customers

Please visit our Help Centre