ME+EM Returns
If for some reason you are not completely satisfied with your purchase, we offer a Free Returns Policy.
All items must be returned within 28 days of receipt of your order with the completed paper returns form enclosed, and must be returned new, unused, unwashed, not modified in any way and with all accessories e.g. belts, and in the original packaging with all ME+EM garment tags and labels attached.
Footwear must only be tried on indoors to ensure they remain clean. Footwear must be returned in their dust bag or box and must be unworn.
You can return your swimwear as long as they are unworn and any hygiene seals are still intact and all labels are still attached.
Please note that all socks and tights are non-returnable.
Online orders cannot be returned to our stores (either standalone ME+EM store or concessions - Selfridges & Harrods), they must be sent back via our online returns process.
If for some reason you are not completely satisfied with your purchase, we offer a Free Returns Service via an easy to use returns portal.
Please note the below instructions are for UK RETURNS ONLY - PLEASE CLICK HERE
UK Returns
Complete the paper returns form that was included in your parcel, indicating the item/s you are returning. Place the completed form inside your parcel.
Click HERE to start your return and enter your order number and email address used to place your order.
Select what items you’d like to return and the reason why. This helps us improve to make sure you love your purchase next time!
Choose your returns method:
Royal Mail Drop-off (print at home): a returns label will be emailed to you that you can print and affix to the outside of your parcel.
Royal Mail Drop-off (QR code): paperless option, you will be emailed a QR code that you can take to your local Post Office and they will print the label for you.
Inpost Locker or Shop (QR code): This is a paperless option. You will be emailed a QR code that you can scan at your local Inpost locker or shop. Please click HERE to find your nearest drop-off point and to check the locker and shop availability.
5. Complete the return on the portal and you will be emailed a ‘Returns Request’ confirmation email with further instructions.
6. Your parcel is now ready to be taken to your local Post Office, DPD Parcel Shop or Inpost location. If you opted for the Royal Mail option, you can arrange a free collection by clicking HERE
Replacement paper returns form: ME + EM Returns Form
*Please ensure you keep any Proof of Postage safe until we have confirmed receipt of your returned item(s) as the items remain the customer’s property until they are received by ME+EM. Once your return has been processed, we will send you a confirmation email.
Please note: returns can take up to 10 working days to be refunded from the date of posting your return, which includes bank processing times. Once your return has been received at our warehouse, we will inspect its condition. A confirmation email will be sent to the account holder once the refund is processed. *This may take longer during peak and sale periods.
**Please note: at present we do not offer gift receipts. If an item was received as a gift and the recipient would like to return the item for a refund, the refund will be made to the original order payment method. An email confirmation will be sent to the person who made the original purchase.
Online orders cannot be returned to our stores (either standalone ME+EM store or concessions - Selfridges & Harrods), they must be sent back via our online returns process.
Your item(s) should be sent back to us within 28 days of receipt as per the ME+EM Returns Policy. Returns outside these timeframes may be accepted at the discretion of ME+EM and may be returned back to the customer or may only be refunded as Online Credit.
Please note: returns can take up to 10 working days to be refunded from the date of posting your return, which includes bank processing times. Once your return has been received at our warehouse, we will inspect its condition. A confirmation email will be sent to the account holder once the refund is processed. *This may take longer during peak and sale periods.
If you created a return via our Returns Portal: when you drop your parcel off at the Post Office or Inpost location you will be sent an email with a link to track your return. You will also be sent tracking update emails. If you used the prepaid returns label that was included in your parcel: Please visit the Royal Mail Track & Trace website and add your barcode number found on your proof of postage receipt.
Please note your refund can take up to 5 working days to be processed from the date it was delivered to our warehouse.
At present we do not offer gift receipts for online purchases. If a gifted item is returned for a refund, the refund will be made to the original payment method and a confirmation email will be sent to the person who made the original purchase.
All orders can be cancelled within 15 minutes of placing the order by contacting Customer Care on 03456 800 975 during their opening hours. You can find Customer Care opening hours here.
We will be unable to cancel your order if it has already been processed at our warehouse or dispatched. Instead, we request that you return your order using the instructions on our Returns page.
The Consumer Contracts Regulations Policy gives you the right to cancel an order from the moment you place it. Your right to cancel ends on the 14th day from when your goods are delivered to you, your nominated neighbour or your dedicated safe place.
You are also given the right to cancel an order at the point of sale. We recommend you call 03456 800 975 in the first instance so we can arrange for your order cancellation. If your order has been shipped or is in transit you will not be able to cancel it before it reaches you. We recommend you return the goods following our ME+EM Returns Policy.
If you choose to cancel your order (instead of following the ME+EM returns policy) you will need to cover the cost of the return shipment, as our Free Returns service does not apply to the Consumer Contracts Regulation Policy. We will refund the standard postage and packing costs you paid as part of that order (if any). If you paid for premium or express delivery, we will only refund the cost of standard delivery.
The cost of return and care of the goods are your responsibility until they reach us, therefore we recommend for security purposes that you insure the parcel for the value of the goods and retain your Proof of Postage Receipt.
The reimbursement will be credited without undue delay to the purchaser’s original payment method within 14 days of receipt of the returned goods.
Please note: your right to return products does not apply to goods made for your specification, that have been clearly personalised or have not been reasonably cared for whilst in your possession.
Please note we can offer a full refund on faulty items purchased within 6 months or a refund to online credit for orders purchased within 6 - 12 months at the Company's discretion.
We take every precaution to ensure our products reach you in the best possible condition, however, if for some reason you receive a damaged item or you believe it has a clear manufacturing fault, please contact Customer Care immediately.
Please take extra care when trying on your garments. We recommend wearing a protective scarf to avoid transferring cosmetics onto fabric and removing all deodorant, fragrances and jewellery.
Any item(s) returned as faulty will be inspected by our Garment Technician. Any item(s) that are returned damaged as a result of wear and tear will not be considered as faulty and will be returned back to the customer. (Examples of wear and tear are item(s) that are returned soiled, marked or with any stains or perfume odours, material that contains fabric pulls, snags or bobbles or garments washed incorrectly.)
Customers have up to 28 days to return their sale purchase. Please note: returns can take up to 10 working days to be refunded from the date of posting your return, which includes bank processing times. Once your return has been received at our warehouse, we will inspect its condition. A confirmation email will be sent to the account holder once the refund is processed. *This may take longer during peak and sale periods.
Sale items cannot be returned to store, they must be sent back via our online returns process.
**Please Note: Items in the sale are subject to further reductions. We do not reimburse the difference in sale price. In order to benefit from the discount, please return the full price item for a refund and then repurchase the garment at the new sale price.
Please return your order for a refund and repurchase. If you need any assistance, please contact Customer Care.
UK Returns
If for some reason you are not completely satisfied with your purchase, we offer a Free Returns Service via an easy to use returns portal.
Please note the below instructions are for UK RETURNS ONLY - PLEASE CLICK HERE
UK Returns
Complete the paper returns form that was included in your parcel, indicating the item/s you are returning. Place the completed form inside your parcel.
Click HERE to start your return and enter your order number and email address used to place your order.
Select what items you’d like to return and the reason why. This helps us improve to make sure you love your purchase next time!
Choose your returns method:
Royal Mail Drop-off (print at home): a returns label will be emailed to you that you can print and affix to the outside of your parcel.
Royal Mail Drop-off (QR code): paperless option, you will be emailed a QR code that you can take to your local Post Office and they will print the label for you.
Inpost Locker or Shop (QR code): This is a paperless option. You will be emailed a QR code that you can scan at your local Inpost locker or shop. Please click HERE to find your nearest drop-off point and to check the locker and shop availability.
5. Complete the return on the portal and you will be emailed a ‘Returns Request’ confirmation email with further instructions.
6. Your parcel is now ready to be taken to your local Post Office or Inpost location. If you opted for the Royal Mail option, you can arrange a free collection by clicking HERE
Replacement paper returns form: ME + EM Returns Form
*Please ensure you keep any Proof of Postage safe until we have confirmed receipt of your returned item(s) as the items remain the customer’s property until they are received by ME+EM. Once your return has been processed, we will send you a confirmation email.
Please note: returns can take up to 10 working days to be refunded from the date of posting your return, which includes bank processing times. Once your return has been received at our warehouse, we will inspect its condition. A confirmation email will be sent to the account holder once the refund is processed. *This may take longer during peak and sale periods.
**Please note: at present we do not offer gift receipts. If an item was received as a gift and the recipient would like to return the item for a refund, the refund will be made to the original order payment method. An email confirmation will be sent to the person who made the original purchase.
Full Price online returns can be returned to any standalone ME+EM store, not concessions (Selfridges & Harrods).
Sale items cannot be returned to store, they must be sent back via our online returns process.
To arrange a free Royal Mail collection from home, visit https://send.royalmail.com/collect/youritems. You will need the 13 alpha/numeric barcode number from the free Royal Mail returns label included in your delivery to book your collection. Please put the weight as 2KG Follow the steps on the Royal Mail website and select a convenient date for collection. Once you have arranged the collection you will receive a confirmation email from Royal Mail and once your parcel is collected, Royal Mail will send you a confirmation tracking email for you to track your parcel’s journey.
We will issue a refund for returned item(s) purchased online that are returned according to the ME+EM Returns Policy. The refund will be credited to the purchaser’s original payment method within 14 days of receipt. Your shipping costs will be excluded unless the item is faulty or cancelled under the Consumer Contracts Regulation Policy. Please note: returns can take up to 10 working days to be refunded from the date of posting your return, which includes bank processing times. Once your return has been received at our warehouse, we will inspect its condition. A confirmation email will be sent to the account holder once the refund is processed. *This may take longer during peak and sale periods. When an order is placed using a promotional/discount code and contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The ‘discount’ will not be refunded.
Click HERE to start your return by entering your order number and email address used to place your order.
Online orders cannot be returned to our stores (either standalone ME+EM store or concessions - Selfridges & Harrods), they must be sent back via our online returns process.
We are happy to exchange or refund unwanted items if returned in perfect unworn condition together with proof of purchase; full price items within 28 days, sale items within 7 days.
We do not offer a refund or exchange on items sold as seen.
Please note returns will only be accepted if the tag remains attached.
Sale items cannot be returned to store, they must be sent back via our online returns process.
Online orders cannot be returned to our stores (either standalone ME+EM store or concessions - Selfridges & Harrods), they must be sent back via our online returns process.
You can contact stores for a free return label to post your unwanted item/s back to the store. Store can email the label that will need to be printed and attached to the parcel along with your details to be contacted for a refund.
Store purchases can only be returned to the store and cannot be returned to our warehouse.
During your scheduled Harper appointment, you can decide on which items you would like to keep, and you will be required to pay for these via a mobile card reader. If you wish to return any items after your Harper appointment, please follow our ME+EM returns policy.
International returns
If for some reason you are not completely satisfied with your purchase, we offer a Free Returns Service via an easy to use returns portal.
Please note that the below instructions are for US RETURNS ONLY - PLEASE CLICK HERE
US Returns
Complete the paper returns form that was included in your parcel, indicating the item/s you are returning. Place the completed form inside your parcel.
Click HERE to start your return and enter your order number and the email address used to place your order.
Select what items you’d like to return and the reason why. This helps us improve to make sure you love your purchase next time!
Select FedEx Drop off point
Complete the return on the portal and you will be emailed a ‘Returns Request’ confirmation email with further instructions
Your parcel is now ready to be taken to your nearest FedEx parcel shop
It can take up to 5 business days for your return to reach us from the date of posting using our free returns service. We will send you an email notification once your refund has been processed
The money will then clear back to your original method of payment within 5 working days, depending on your bank's processing times.
If you are not completely satisfied with your purchase, ME+EM and Global E offer a free, straight-forward returns policy. If your order number starts with GE, please follow the steps below to return your order: 1) Head to the Global E Returns Portal to generate your returns label. You will need your order number (which starts with GE) and email address handy to create this. The returns portal can be found here https://web.global-e.com/returns/portal/mZJY2) Once in the return’s portal, select the item/s you wish to return, choose a reason from the drop-down menu and click next. 3) Your returns label and form will be generated. 4) Include the Global E returns form inside the parcel. 5) Attach the return address label to the outside of your parcel ensuring you remove any old address or postage labels. 6) Return your parcel via your selected carrier. Please return your order to: ME+EM Torque Wortley Moor Road, Wortley, Leeds LS12 4JH For further information please click here to visit the help centre