Contact Customer Care

Contact

enquiries@meandem.com

03456 800 975 (UK)

+44 (0)3456 800 975 (Intl)

Customer Care Opening Hours

Monday-Friday: 08.30 - 18.30

Saturday: 09.00 - 17.00

Sunday: Closed

Harper Try Before you Buy Appointment queries

Click here for Harper Concierge contact information

Delivery

United Kingdom

Standard

3-6 working days* with Royal Mail

£4.95

Next Day

Order By 4pm for delivery the next working day Mon-Fri*

£9.95

Harper

Try at home before you buy from next day

£14.95

* Excludes Bank Holidays

Try before you buy with harper

In London? Why not Try Before You Buy. Harper brings our store to your door.
  1. 1.
    Select the items you’d like to try on
  2. 2.
    We deliver to your door, you try on at home.
  3. 3.
    Pay for what you keep, leave the returns to us
Find Out More

INTERNATIONAL

We deliver to over 50 countries. We are temporarily unable to ship to Ukraine, Russia, Belarus and Moldova.

Find Out More

Returns

Free RETURNS

PLEASE NOTE: Sale items cannot be returned to store, they must be sent back via our online returns process.

Find Out More

ME+EM Gift Cards

E-Gift Cards

The perfect stress-free gift, ME+EM’s digital only E-Gift Card can be purchased online and sent directly to the recipient with your own personalised message.

The recipient will receive their unique code and message in an email which can be applied both online and in any ME+EM store (excluding concessions).

See below for full Terms & Conditions

PURCHASE AN E-GIFT CARD

Gift Cards

Physical gift cards in a smart branded box can now be purchased online and in any ME+EM store (excluding concessions).

These can be redeemed online at meandem.com, as well as in our stores (excluding concessions). With monthly new arrivals to explore and personal shopping appointments available with our stylists, a ME+EM Gift Card is the ideal indulgence for a loved one.

PURCHASE A GIFT CARD ONLINE
FIND YOUR NEAREST STORE TO PURCHASE A GIFT CARD

Check your gift card balance

If you have been gifted a ME+EM E-Gift Card or physical Gift Card, you can check your balance below.

Terms & Conditions

+ Gift cards are only redeemable online and in Me and Em Ltd stores.

+ Gift cards cannot be redeemed in Me and Em Ltd Selfridges or Harrods concessions.

+ Unused gift cards can be cancelled within 14 days of purchase by calling our Customer Care team on 03456 800 975 or emailing enquiries@meandem.com.

+ Products purchased with gift cards are not available for cash refunds.

+ Promotional codes or discounts cannot be used when purchasing a gift card.

+ Gift cards expire 12 months from the day after the dispatch date for physical gift cards bought online, and 12 months from the date the email is sent for e-gift cards. Physical gift cards purchased in store expire 12 months from the date of purchase. If the gift card is not used within this time, then the card will automatically expire and the balance on the gift card will be forfeited.

+ When redeeming a gift card, the value of the purchase will be deducted from the balance on the card. If you part pay using a gift card, the full amount will be taken from the gift card and the remaining amount from the alternative method of payment.

+ Me and Em Ltd gift cards are equivalent to cash, and like cash, if lost, stolen or damaged cannot be replaced.

+ These rules apply to both digital and physical gift cards bought in store or online. 

How can we assist you?

Contact us

enquiries@meandem.com : for all general enquiries, orders, or returns, contact our Customer Care team

onlinestyling@meandem.com: for personalized styling, product and sizing advice, contact our Online Styling team

03456 800 975 (UK)

+44 (0)3456 800 975 (Intl)

Customer Care Opening Hours

Monday-Friday: 08.30 - 18.30

Saturday: 09.00 - 17.00

Sunday: Closed

International Customers

Please visit our Help Centre